Go11 Privacy Policy — Your Personal Data is Safe with Us

1 Introduction

Go11 (go11.bet) is an international-standard online Sports Betting platform serving users in Bangladesh. We believe every user's privacy is a fundamental right — not merely a legal obligation.

This Privacy Policy applies to go11's website, mobile app, and all digital services. By creating an account on go11, you are considered to have read and agreed to this Privacy Policy. Please read it carefully.

2 What Information We Collect

Go11 collects your information in several ways. The categories are detailed below:

Registration & Account Information

We collect the information you provide when opening an account:

• Full Name (as per national ID)
• Date of Birth (for age verification)
• Mobile Number & Email Address
• Address & District
• Preferred Language & Currency

KYC Verification Data

The following documents may be required for identity verification:

• National ID (NID) Number & Photo
• Passport or driving licence details
• Selfie or Video Verification (if required)

Financial Transaction Information

• BKash/Nagad/Rocket number (partial — not full)
• Deposit & Withdrawal Amounts and Dates
• Transaction History

Automatically Collected Information

Certain information is collected automatically when you use the go11 website or app:

3 Purpose of Data Use

Go11 uses the data it collects solely for the following purposes:

• Account Management: To complete registration, login, and KYC verification.
• Providing Betting Services: To process your bets, handle match results, and pay out your winnings.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your issues and respond to your queries.
• Security Assurance: To prevent fraud, money laundering, and unauthorized account access.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.
• Legal Obligation: To submit reports to licensing authorities and regulators.
• Service Improvement: To improve platform performance and enhance the user experience.

4 Data Sharing Policy

Go11 shares information with third parties only in strictly limited circumstances and under tight controls:

When Data May Be Shared

• Payment Processor: Limited transaction data is shared with bKash, Nagad, and Rocket solely to process deposits and withdrawals.
• KYC Provider: With licensed third-party KYC providers for identity verification.
• Regulatory Authority: Upon a valid request from a licensing authority.
• Law Enforcement: By court order or valid government directive.

When Your Data Will Not Be Shared

• To marketing or advertising companies
• To data brokers or information resellers
• To any social media platform without your consent
• To competing betting platforms

5 Cookie Policy

Go11 uses various types of cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain go11 services from functioning properly.

6 Data Security Measures

Go11 employs industry-leading security measures to protect your data:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Multi-Factor Authentication (MFA): An extra layer of security at login.
• Firewall & IDS/IPS: Always-on system to prevent unauthorized access.
• Regular Security Audits: Periodic penetration testing conducted by third-party cybersecurity specialists.
• Data Masking: Card numbers and mobile banking details are displayed in partially masked form.
• Access Control: Only a select number of go11 staff are authorised to access specific data.

7 Your Data Rights

Under go11's Privacy Policy, every user holds the following rights:

• Right to Know: You can find out what data go11 holds about you and how it is being used.
• Right to Rectification: You may submit a request to correct any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain circumstances, provided there are no legal obligations requiring its retention.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.

To exercise any of your rights support@go11.bet. go11 will typically respond within 30 days.

8 Data Retention Period

Go11 does not retain any data longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For the duration of active account + 5 years after closure (for legal purposes).
• Transaction Information: 7 years (in compliance with anti-money laundering laws).
• KYC Documents: 5 years (as required by regulatory obligations).
• Log Data (Server Logs): 1 year.
• Cookie Data: Based on cookie type (up to 1 year).
• Customer Support Contact: 3 years.

After the retention period, data is securely deleted or anonymised so that no individual can be identified.

9 Children's Privacy

Go11 does not provide services to anyone under the age of 18. Under go11's Privacy Policy:

• We do not knowingly collect any information from anyone under the age of 18.
• If we become aware that a minor's information is associated with an account, that account will be immediately suspended and all related data deleted.
• If you believe your child has created an account on go11, please contact us at support@go11.bet.

10 International Data Transfers

Go11's servers operate internationally. Data may occasionally be transferred to servers outside Bangladesh for processing purposes. In such cases:

• Adequate data protection is ensured in every country to which data is transferred.
• Protection is ensured through international data transfer agreements.
• All data storage and processing consistently adheres to international standards, including GDPR.

11 Changes to the Privacy Policy

Go11 may update this Privacy Policy as needed. In the event of any changes:

• Users will be notified by email or SMS ahead of any significant changes.
• The date of any changes will be updated at the top of the page under "Last Updated".
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

12 Contact & Complaints

If you have any questions, concerns, or complaints regarding go11's Privacy Policy, please contact our Data Protection team:

• Email: support@go11.bet
• Subject: Write "Privacy Request" in the subject line
• Response Time: Typically within 7 business days
• Live Chat: Click the chat icon at the bottom right of the website
• Support Hours: 24 hours a day, 7 days a week

Our Terms & Conditions and Responsible Gaming Also take a moment to review these pages.